top of page
Case Study
Milwaukee Manufacturing Company Uses SharePoint and Power Apps to Streamline Customer Service
Objectives
When Liphatech, a global chemical manufacturing organization, needed a solution to replace binders full of printed price sheets and order entry instructions they looked to Apsidien, a Microsoft Solutions Provider and leader of the Wisconsin SharePoint User Group, for guidance.
Liphatech has an expansive set of pest management products and the ability to lookup information in physical binders (along with constant updates) were causing delays and order entry erros.
Solutions
Apsidien utilized its expertise in Microsoft 365 and the Power Platform to design a solution to organize the documents and develop an application to quickly retrieve the information. SharePoint document libraries with appropriate metadata columns were used to store the information and a Power App was created to quickly search and filter the documents based on the type of product and region.
As a result of the solution, order entry errors were reduced to zero by the end of the first year. The elimination of the binders also made collaboration and sharing information effective during the global pandemic and new, hybrid work scenarios.
The original solution was duplicated over tie into multiple area of the organization to multiply the value of the initial system with minimal added cost.
At A Glance
Challenges
-
Digitize & replace printer materials
-
Manage constant updates
-
Eliminate order entry errors
-
Eliminate dealys from manually looking up information
Benefits
-
Organization of documents
-
Zero order entry errors
-
Eliminations of binders
-
Easier for hybrid work scenarios
-
Improved ability to share information
Products
-
SharePoint Development
-
Power Platform Development
bottom of page